Managers and informal leaders are now expected to be psychologists too, handling a diverse range of communication challenges for which they were never trained. Managers today are asked to listen to highly emotional employees, resolve a constant barrage of conflicts, motivate a workforce with diverse values and expectations, create teams out of groups who had only worked as individuals. Couple that with fewer rewards and punishments being available to most managers. Relationship is the key way work gets done now. Productive Relationships™ has been teaching people how to do just that for more than 20 years. Teaching leaders the real skills and practical philosophy that allows them to build the relationships they need to get the job done every day. The course is highly experiential and taught through the real problems people bring with them to class.
- Participants will be able to listen to difficult conversations and give accurate feedback of both facts and feelings in highly emotional situations rather than block communication that gets "too emotional".
- Participants will experience the power of self disclosure in developing relationships.
- Participants will know how to resolve conflict rather than avoid or escalate it.
- Participants will develop an in-depth understanding of where they are on the continuum of being too responsible versus not responsible enough. This concept is developed throughout the course in multiple contexts.
- Participants will significantly increase their ability to both give and receive acknowledgement.
The expected overall outcome of the course is: participants will be able to create better relationships by virtue of the way they handle day to day problems and interactions so that more work gets done with less stress on both managers and employees.